Existing Customers
Guides for customers who already hold DVD Locker accounts
If your payment fails, we will email you to inform you that we was unsuccessful in taking your monthly payment. We will prompt you to either arrange for...
Sun, 17 Nov, 2019 at 9:38 AM
If a user violates our security rules (e.g. consistently entering the wrong username and password combination), then our security system will automatically ...
Sun, 17 Nov, 2019 at 9:50 AM
If you have been charged twice, kindly speak with our Support Teams on any of the following methods; Phone Email LIVE Chat Creating a Ticket Contac...
Sun, 17 Nov, 2019 at 9:53 AM
If you want to leave us a review we love feedback from everyone, we currently have partnered with Yell.com for our reviews simply click here to go directly ...
Sun, 17 Nov, 2019 at 1:42 PM
You can access our website, on Computers, Laptops, Tablets and all Smart Phones. Our website works with all the standard web browser platforms shown bel...
Sun, 17 Nov, 2019 at 10:26 AM
Our Stance At the moment we only offer 30 day rolling contracts this goes with our Ethos and Values, we would never want a customer to be 'tied' or...
Sun, 17 Nov, 2019 at 11:40 AM
When you receive emails from DVD Locker Sometimes email providers, services and platforms places genuine emails into the SPAM folders or Trash. Normally ou...
Fri, 24 Jan, 2020 at 8:07 AM
Currently We offer various Snacks, Extras and Treats through our 'Perks' scheme which can be found on your DVD Locker Online Account under perks. ...
Sun, 17 Nov, 2019 at 12:17 PM
You can easily check the status of all our DVD Locker Website, Systems and App status by clicking here What will it show? You will be able to see; Any m...
Sun, 17 Nov, 2019 at 1:54 PM
Currently our offerings are for both DVD and Blu-Ray only. However we are in talks and discussions to bringing our customers 4K UHD plans. We have answered ...
Sun, 17 Nov, 2019 at 12:56 PM