Existing Customers

Guides for customers who already hold DVD Locker accounts

Why do you remove the plastic wrap from the movie box?
We quality check every disc before it gets to you as many discs fall out the case holder when in transit so we remove the plastic wrapper and check for scra...
Fri, 15 Nov, 2019 at 4:08 PM
Can I change my plan/Package?
Yes! Simply log into your DVD Locker Online Account and click on the settings wheel, here you will see 'My Plan' simply select the new plan and your...
Fri, 15 Nov, 2019 at 4:11 PM
How do I access Perks?
Perks is our new added value extra that gives our customers more value for money, with Perks you can get goodies such as; Extra Movies Sweets Treats Di...
Fri, 15 Nov, 2019 at 4:17 PM
My DVD/Blu-Ray Disc(s) arrived damaged?
Oh no! We are sorry to hear that your disc(s) have arrived damaged! Not to worry simply contact our support team and we will send you a request form so we c...
Wed, 2 Sep, 2020 at 9:06 AM
Do you offer a refer a friend scheme?
We do indeed! We love to spread the word of DVD Locker! and of course we reward our spreaders too! See below how you can benefit from inviting your nearest ...
Fri, 15 Nov, 2019 at 4:25 PM
How do I change my address?
To change your address, simply log into your DVD Locker Online Account, then head to settings > update your address > Type your new address and Save a...
Fri, 15 Nov, 2019 at 4:53 PM
How do I change my payment details?
If you need to update your payment details to pay for your subscription, this is really simple and takes a few moments! Simply head to your DVD Locker O...
Fri, 15 Nov, 2019 at 4:52 PM
How do I update my contact preferences?
Simply log into your DVD Locker Online Account, and go to Settings > Your Email Preferences > Simply Tick/Untick the option you would like > Save t...
Fri, 15 Nov, 2019 at 5:44 PM
How do I see my dispatch dates?
Simply go onto your DVD Locker Online Account and go to Movies > You will then see your Monthly Dispatch date here if for any reason you need to amend th...
Fri, 15 Nov, 2019 at 5:56 PM
Movie Swaps?
Once we have picked your Movies for you, we will email you with an update, simply log into your DVD Locker Online Account and click on the notification pane...
Fri, 15 Nov, 2019 at 6:00 PM