Following the developing situation of the Coronavirus (COVID19) we have implemented a few changes to keep both our people and customer safe.


Please see below for some of the temporary changes we have made to our services during this time:


Support Teams

All of our support teams are now working remotely from home and providing the same services you are used to. This includes all of the following departments;

  • Customer Support Teams
  • Social Media Teams
  • Movie Experts
  • IT Department
  • Finance 
  • Managerial Roles


Stocking Teams

Our stocking teams are working with reduced staff per shift and we have implemented additional washing facilities for staff. Due to us lowering our staff members per shift you might see that there is a slight delay with the picking of Movie(s).


Phone-lines

Our phone-lines are open as normal however we have been receiving exceptionally high call volumes lately therefore we would suggest contacting us via; 

  • LIVE Chat
  • Whatsapp Messenger 
  • Email 
  • Creating a Ticket
  • Sending an in account secured message

Please note we offer a 24/7 service via Tickets and Emails ONLY


DVDLocker 'Perks'Scheme

We have temporary stopped our 'Perks' scheme currently due to COVID19 however in the upcoming weeks we will be bringing this back with more extras than ever! We will communicate to our members via Social Media channels, Newsletters and in account messages (IAM's)


Customer's who face financial hardship

We understand in these unpredictable times that some of our customers might face some financial problems we have a dedicated team to support you please email hardship@dvdlocker.co.uk


Delivery of Good(s)

We have been advised by our delivery partners that some items are taking longer to reach customers due to a lack of staff and resources, we therefore ask if you can allow an additional week to receive your items from us.


DVDLocker Online Accounts

Your DVDLocker Online Account is working normally, you will also notice that we have added new In Account Messages (IAM's) surrounding self isolation.


Recruitment and HR departments

In this moment in time we are no longer recruiting staff members to join us, if and when this changes you will see this on our website under the careers section.


Our Human Resources team are currently still working however they are providing remote service only to staff members during this time.


On behalf of everyone from the DVDLocker Team Stay Safe